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Billing & Payments

Meter Reading. How do I submit my meter reading?

Reading your meter

firmus energy will endeavour to read all meters once a year. We would ask that you ensure your meter can be accessed for this. If we don’t receive your self read within the stated time frame, or if we can’t access your meter, you will receive an estimated bill.

Meter reading

When reading your meter, read the digits from left to right ignoring the digits in the red box, or after the comma.








*Customers with a pay-as-you-go meter do not need to read their meter or submit a meter reading. This is for customers with a credit meter only.

 

firmus energy will endeavour to read your meter once a year. Any questions regarding your meter read please email us at customeroperations@firmusenergy.co.uk or call us on
0800 032 4567. ( Please supply your full address details)


Didn't find the answer you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000