How do you calculate my monthly Direct Debit?
Monthly direct debit payment amounts will be calculated based on your average annual usage of natural gas.
- You can choose the date your Direct Debit is collected every month to suit your cash flow. This can be any date between 1st and 28th of each month.
- We try our best to ensure your monthly direct debit amount is as accurate as possible. We strongly advise that you check your bill regularly and inform us if the amount does not reflect your usage.
Your monthly Direct Debit amount will be reviewed every time you get a bill. However, if you want to increase or reduce your direct debit amount, feel free to contact us via
- Online form ‘ask a question’,
- Email firstname.lastname@example.org ( supply your full address/contact details) or
- Freephone: 0800 032 4567
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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000