Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

Click Here
Select your town (change) We have set your location here.
You can change it at any time by clicking on the link above.
Terms & Conditions
Image: Terms & Conditions icon

firmus energy Distribution Terms and Conditions

  • Publish Date: 1st Dec 2015
  • Author: Regulation & Pricing

Having problems with your download?
Please let us know so we can help.

Download (pdf 145 KB)

Summary

The Terms and Conditions for the connection of any property to the gas supply network operated by firmus energy (Distribution) Limited

1. Definitions and Interpretation
1.1 The definitions in these General Conditions shall have the
following meanings:
“Agreement” means these General Conditions and the Connection Policy.
“Appliances” means all cookers, boilers, heaters and other appliances
installed at the Property on the Connecting Party’s side of the Meter.
“Authority” means the Northern Ireland Authority for Utility Regulation.
“Business Day” means a day other than a Saturday, Sunday or bank
holiday in the Northern Ireland when banks in Belfast are open for business.
“Commissioning Supplier” means fi rmus energy (Supply) Limited.
“Company”, “we”, “us”, “our”, or “fi rmus energy” means
fi rmus energy (Distribution) Limited (trading as fi rmus energy) or its successors or assigns.
“Company’s side of the Meter” means everything from the Network
up to and including the Meter, but excluding the Meter cabinet.
“Connecting Party”, “you”, or “your”, means the person or
company who enters into the Agreement with us for the connection
of gas at the Property. If more than one person enters into the
Agreement, then each person will be jointly and severally liable under the Agreement.
“Connecting Party’s side of the Meter” means everything from the
Meter through and into the Property, including the Meter cabinet.
“Connection Policy” means our distribution connection policy as
amended from time to time, a copy of which is available on the
Website and available upon request.
“Connection Works” means the connection of the Property to the
nearest suitable gas main and installation of all necessary Equipment
and a Meter cabinet to enable gas supply up to and including the Meter.
“Consumer Council” means the Consumer Council for Northern
Ireland (contactable by calling 028 9025 1600, emailing info@
consumercouncil.org.uk, visiting the website www.consumercouncil.
org.uk, or visiting Floor 3, Seatem House, 28-32 Alfred Street, Belfast,
BT2 8EN).

To read the document- Click the 'download' button

Related Publications


Didn't find the publication you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

Sign up to
our Newsletter

Exclusive offers and latest news straight to your inbox!

What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000