firmus energy Distribution Notice of Rights
- Publish Date: 21st Dec 2020
- Author: Regulation & Pricing
Having problems with your download?
Please let us know so we can help.
Guaranteed Standards of Service Gas Distribution - Notice of Rights January 2021
This document explains the individual standards of performance you can expect from firmus energy Distribution Ltd (firmus energy) and outlines the compensation you could receive if we fail to deliver these standards. The document has been written in accordance with the Gas (Individual Standards of Performance) Regulations (Northern Ireland) 2014. firmus energy’s vision is to extend the benefits of natural gas to as many people and premises as economically possible in the Ten Towns licensed area. In doing so, we aim to put our customers first.
To read the full document- Click the 'download button
- Stakeholder Report
- firmus energy publications
- Modern Slavery Statement
- Tender Opportunities
- Natural Gas Licences
- Terms & Conditions
- GD17 Business Plan
- Distribution Connection Policy
- Distribution Codes of Practice
- Supply Code of Practice
- Conveyance Charges
- Forecast Network Capacity
- Postalised Capacity Charges
- Distribution Network Code
- Energy Consumer Checklist
- Additional Developments
- Annual Development Plans
- Standards of Performance
- Guaranteed Standards of Service
Didn't find the publication you were looking for? Ask a Question
The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000