When will my direct debit be taken out of my account?
- If you have chosen a variable Direct Debit your payment will be debited from your bank account
14 days after the date on your bill - If this is a weekend or a bank holiday, we will take the Direct Debit on the next possible working day.
- Please notify us as soon as possible if there is a change to your Direct Debit details or if you know the Direct Debit will fail.
- There will be a fee for unpaid Direct Debits. Unpaid Direct Debits will incur a charge of £7.50 ex VAT, and two consecutive unpaid Direct Debits will result in firmus energy terminating the agreement and your supply may be disconnected.
Categories
Business Customer?Didn't find the answer you were looking for? Ask a Question
The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000