Pay As You Go

First, make sure all your gas appliances are switched off. Insert your gas card into the meter. Press and hold the red 'A' button until the display shows 'release' or 'let go'…

If you have damage to your meter box please email us at customeroperations@firmusenergy.co.uk (supply your full address & contact details). Alternatively contact us on 0330 024…

Looking after your gas appliances If you own your home or provide accommodation, like a landlord, you're responsible for keeping the natural gas appliances and pipework on your…

Need your meter box moved? Email customeroperations@firmusenergy.co.uk with your full address and contact details, or call us on 0330 024 9000. There may be a fee for this. If so,…

If you’ve recently run low on credit and your meter is displaying ‘OFF’ or ‘C’, you may be able to activate Emergency Credit on your meter. ⚠️ Before you start, ensure all gas…

Got more than one card for your meter? No problem. We can register them all against your meter once you've switched to Firmus Energy. Just bring all your cards to the PayPoint…

Red/orange or the white firmus energy card: You can purchase a new card in some local PayPoint outlets. Please visit the Paypoint locator website www.paypoint.co.uk (enter your…

There's no long-term contract, so you're never tied in. At Firmus Energy we aim to keep our prices lower and our service better. But if you're not happy, for any reason, you're…