How do I contact Firmus Energy about my electricity?
To contact us about your electricity, you can call our local customer service team on 0330 024 9000. Our phone lines are open Monday to Thursday, 9am to 5pm, and Friday, 9am to 3…
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How do I update my marketing preferences for electricity?
Your marketing preferences let you choose how Firmus Energy contacts you. You can update them at any time by calling our customer service team on 0330 024 9000.
How do I update my contact details for my electricity account?
Call us on 0330 024 9000 and we’ll update your electricity account details. If your bank details for Direct Debit have changed, tell us those too. Our phone lines are open Monday…
How do I add another name to my electricity account?
Call us on 0330 024 9000 and we’ll be happy to help you add another name onto your electricity account. The person you want to add will need to be there during the call to confirm…
What should I do if I miss the electricity meter reader?
If you miss the electricity meter reader, you can call us on 0330 024 9000 and give us your meter reading over the phone. You can also submit it on the NIE Networks website.
Why is NIE Networks reading my electricity meter if I’m a Firmus Energy electricity customer?
NIE Networks and Firmus Energy are separate companies, but we work together. NIE Networks owns and maintains the electricity network, and reads meters on behalf of all electricity…
How often will my electricity meter be read?
NIE Networks will try to read your electricity meter every three months. This includes keypad meters.
How do I submit an electricity meter reading?
To submit an electricity meter reading, you can call us on 0330 024 9000, and we’ll add your meter reading to your account. You can also submit your electricity reading on the NIE…
How do I read my electricity meter?
For most meters, NIE Networks has a step-by-step guide on how to read your electricity meter. NIE_meter-reading-guide.pdf Have a keypad meter? Press 9 on your keypad. It shows the…
What is the customer care register for electricity and gas, and how do I join it?
Every gas and electricity supplier must keep a customer care register for domestic customers who: are of pensionable age are disabled have a terminal illness are chronically sick…
