What is the customer care register for electricity and gas, and how do I join it?

Every gas and electricity supplier must keep a customer care register for domestic customers who:

• are of pensionable age
• are disabled
• have a terminal illness
• are chronically sick
• meet the Utility Regulator’s definition of vulnerable and want to be added.

We promote the register, but it’s your choice to join. To join, call us on 0330 024 9000.

NIE Networks keeps its own Customer Care Register too. See the next question.