Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Website Disclaimer


1.1 We will use reasonable endeavours to ensure that all material and information on this web site (the "Site") is accurate, however, all content, materials and information on the Site is provided on an "as is" and "as available" basis and you assume total responsibility and risk for your use of the Site and use of all information contained within it. We make no representation or warranty of any kind that information is accurate and up to date or complete and further make no representation or warranty of any kind regarding the reliability, accuracy or suitability for any purpose of any information on the Site. We exclude all express or implied terms, conditions, warranties, representations or undertakings whatsoever in relation to the viewing, use or performance of the Site or any information or service (including support) provided through the Site. You should independently verify any information before relying on it.

1.2: We accept no liability for loss or damage, including, any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect) in each case, howsoever caused, even if foreseeable, in circumstances where you suffer or incur loss or damage arising out of or in connection with the viewing, use or performance of the Site or its contents. We accept no liability for this loss or damage whether due to inaccuracy, error omission or any other cause and whether or not on the part of us or our servants, agents or any other person or entity.

1.3: We make no representations whatsoever about any other web sites which you may access through the Site or which may link to the Site. When you access any other web site you understand that it is independent from us and that we have no control over the content or availability or privacy practices of that web site. In addition, a link to any other site does not mean that we endorse or accept any responsibility for the content, or use, of such a web site and shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other web site or resource. Any concerns regarding any external link should be directed to its web site administrator or web master. We are not responsible for webcasting or any other form of transmission received from any linked site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a damaging or destructive nature.

1.4: We will try to make the Site available but cannot guarantee that the Site will operate continuously or without interruptions or be error free. We accept no liability for its unavailability. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, service, web site, router or any other internet connected device.

1.5: The limitations and exclusions set out above only apply to the extent permitted by applicable law.

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What kind of business are you?

Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?


With a Pay as You Go card

Do you purchase a top-up card for your energy?


What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.


Large Business

Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *


SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000