Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Valentine’s Giveaway 2024

Terms & Conditions

1. This competition is for residents of Northern Ireland only.

2. This competition is being run in person, within the Rushmere Shopping Centre, Craigavon, Northern Ireland & there will be 1 winner of 1 £100 voucher for the Rushmere Shopping Centre affiliated stores.

3. Competition ends Saturday 10th February 2024. Winner will be announced Wednesday 14th February

4. Voucher is non transferable & non-refundable.

5. The Gift card is valid one year from 14/02/2024.

6. Staff members of firmus energy, along with affiliated parties are non-eligible to enter to win this competition.

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What kind of business are you?

Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?


With a Pay as You Go card

Do you purchase a top-up card for your energy?


What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.


Large Business

Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *


SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000