Select your town (change)We have set your location here.
You can change it at any time by clicking on the link above.

Contact Us

Head Office

firmus energy
A4-A5 Fergusons Way
Kilbegs Rd

Antrim
BT41 4LZ

0800 032 4567

email: furtherinfo@firmusenergy.co.uk

Monday to Friday: 9am to 5pm

Get Directions

Enquiries

Customer Services 0800 032 4567

Emergencies/Faults

Gas - 24 Hour Northern Ireland Gas Emergency Service 0800 002 001
NI Emergency Line minicom/ textphone only: 0800 7314 710

Services

Dial Before You Dig 08456 08 00 66

firmus energy network customers: ‘Dial B4U Dig’ service provides information, advice and maps on the firmus energy natural gas network. Further info can be obtained here.

Greater Belfast customers: Please contact Phoenix Natural Gas; your network provider, for more information.

Complaints

Make a Complaint 0800 032 4567

Our complaints procedure is available here

Press Enquiries

Ross Williamson 028 9034 7300
07591 626 371 (24/7)

Quick Check Scheme

Quick Check Scheme 101

firmus energy is part of the Quick Check Scheme. Call the police on 101 to check the validity of someone calling at your door.

Get in Touch

Sign up to
our Newsletter

Exclusive offers and latest news straight to your inbox!

What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0800 032 4567
If you don’t have this number, call our switch team on 0800 032 4567