Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Preparing for a greener future 2

We're focused on helping homeowners and businesses make better energy choices, driving decarbonisation and supporting the Government’s green agenda.

Our existing network is suitable for the injection of sustainable gases now and in the future.

The environment
Energy users switching from home heating oil to natural gas reduce their carbon emissions by 48%.
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Our network
Northern Ireland has one of the most modern and efficient natural 
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The future
By the end of 2022, there will be c.550,000 properties in Northern Ireland with access to natural gas and it 
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The steps we are taking
Energy users switching from home heating oil to natural gas reduce their carbon emissions by 48%
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Our partnership approach
Northern Ireland has one of the most modern and efficient natural 
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Our work with Councils
By the end of 2022, there will be c.550,000 properties in Northern Ireland with access to natural gas and it 
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firmus energy in the news
Energy users switching from home heating oil to natural gas reduce their carbon emissions by 48%
Learn More
 
Transitioning to the future
Northern Ireland has one of the most modern and efficient natural 
Learn More
 
Environmental Policy Statement
By the end of 2022, there will be c.550,000 properties in Northern Ireland with access to natural gas and it 
Learn More

 

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000