Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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M&S Competition

Terms and Conditions

  • By entering this competition you are agreeing to the terms and conditions.
  • Entrants must be 18 and over and reside in Northern Ireland.
  • Only one person must be tagged per post. Tagging multiple people will void your entry.
  • One winner and a tagged friend will be selected after the competition closes at midnight on Sunday 18th June 2017.
  • Competition Prize includes:

£300 of M&S Gift Cards

  • £150 of M&S Gift Card to the person that enters the competition
  • £150 of M&S Gift Card to the friend that you tag
  • M&S Gift Cards will be issued within 30 days from the date the winners are selected.
  • M&S Gift Cards will be sent via recorded delivery to the addresses supplied by the winners after the competition is over. 
  • Once Gift Cards have been signed for (regardless who signs for it) at the addresses specified by the winners firmus energy does not accept liability for unused/misplaced/lost Gift Cards.
  • M&S Gift Cards last 24 months after being activated/issued by firmus energy.
  • Prize draw excludes employees of firmus energy and their immediate families, their agents or anyone professionally connected with this promotion.
  • May not be exchanged for cash, and is non-refundable and non-transferrable.
  • Terms and conditions are subject to change.
  • The promoter of this competition is: firmus energy, A4-A5 Fergusons Way, Kilbegs Rd, Antrim, BT41 4LZ.

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What kind of business are you?

Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?


With a Pay as You Go card

Do you purchase a top-up card for your energy?


What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.


Large Business

Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *


SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000