Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Installer Terms

*Terms & Conditions – £150 Cash Back Offer

  1. To be eligible for the £150 Cash Back Offer, you must be an Owner Occupier/Landlord (the “Customer”) and have fully complied with these Terms and Conditions.
  2. The Customer must register interest in upgrading to natural gas from firmus energy before 4pm on 31st August 2018.
  3. firmus energy must confirm that the property referenced is readily connectible to the firmus energy gas network.  The decision of firmus energy shall be final.
  4. The Cash Back Offer will be processed by firmus energy once a Gas Safe Registered Installer’s invoice is submitted to firmus energy, as agreed with the Customer.
  5. The Customers must be burning natural gas from firmus energy before claiming the Cash Back offer.
  6. If works commence without appropriate permissions, firmus energy hold the right to withdraw any contributions in relation to the Cash Back offer.
  7. The Cash Back Offer does not apply to existing customers, new build properties, NIHE tenants or Housing Association tenants.
  8. The Cash Back Offer can be used in conjunction with the government Boiler Replacement Scheme.
  9. The Cash Back Offer cannot be used in conjunction with the 0% Finance.
  10. A minimum spend of £1000 by the Customer is required to receive the £150 Cash Back Offer.
  11. The maximum liability of firmus energy in relation to the Cash Back Offer is £150 in aggregate.
  12. The Cash Back Offer may be withdrawn or amended at any time without notice.

*^ Terms & Conditions – 0% Finance – Please note firmus energy do not offer finance. Any financial agreement is between the Customer and the chosen Installer and or lender.

  1. 0% APR Representative is subject to availability for Owner Occupiers/Landlords (the “Customer”) and have fully complied with these terms and conditions.
  2. 0% APR Representative is administered by selected 0% APR Representative Installers who are authorised and regulated by the Financial Conduct Authority.  For a list of these installers visit www.firmusenergy.co.uk/installer
  3. 0% APR Representative on the cost of installation is available on boiler installations up to the value of £2200 with no deposit required. Any additional cost above £2200 must be paid by the customer. Representative example: Total credit £2100 (0% fixed), 36 monthly payments of £58. Total amount payable £2100. Other options may be available.
  4. The boiler installation must be completed by a Gas Safe Registered Installer, who is the same selected Installer that approved finance.
  5. It is the Installer’s responsibility to claim the 0% APR Representative offer from firmus energy within 63 days of the meter fit (Authorisation no. required from firmus energy).  If the Installer fails to do so, the offer shall not apply.
  6. If works commence without appropriate permissions, firmus energy hold the right to withdraw any contributions in relation to the 0% APR Representative offer.
  7. 0% APR Representative does not apply to existing customers, new build properties, NIHE tenants or Housing Association tenants.
  8. A credit check may be required. 0% APR Representative shall not apply if you fail a credit check for any reason.
  9. A minimum spend of £1000 by the Customer is required to qualify for 0% APR Representative.
  10. Details of loan provided by 0% APR Representative are available on request from the Installer.
  11. 0% APR Representative on the cost of installation can be used in conjunction with the government Boiler Replacement Scheme.
  12. firmus energy shall not be liable for (i) any failed credit check, (ii) any failure by the Installer to claim any offer on behalf of a new customer or for in delay in doing so, (iii) any failure of the Installer to comply with The Offer, or (iv) gas being unavailable to your property.
  13. A change in central heating requires Building Control approval. This is the responsibility of the Customer.
  14. In the event of multiple occupancy properties, it may be necessary to seek a wayleave so that the gas supply may be made available. Wayleaves must be sought by the customer with assistance from firmus energy (a wayleave is permission to lay pipe in someone’s property).
  15. 0% APR Representative cannot be used in conjunction with the firmus energy £150 Cash Back Offer
  16. No payment shall be made to any Installer or new customer in lieu of 0% APR Representative.
  17. The terms and conditions of 0% APR Representative may be amended at any time with immediate effect.

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000