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Connecting to firmus energy

Connecting to natural gas. How long should it take?

1. Installation costs

Agree installation costs with your Gas Safe Registered Installer. You will find a full list of firmus energy registered installers for your local area or call 0800 032 4567 and we will send the relevant list to your home address.

2. Sign the Gas Application Form (GAF)

You need to sign your gas application form. Contact your local firmus energy advisor who will arrange with you to get this form completed.

3. Inform Building Control

Remember to notify Building Control, at your local council office, of your plans to switch to natural gas. *There is a small charge

4. Fitting your meter

Within three to four weeks of receipt of your gas application form, our contractor will contact you about fitting your meter, which will connect your home to the gas network. They will notify you three to four days in advance of the work commencing, although the work will take place outside your home, so you don’t need to be there. Just leave the area clear for access. If you’ve chosen a prepay meter, our contractor will leave a prepay card and information leaflet inside your meter box.

5. Contact your Gas Safe Registered Installer

Once your meter has been fitted contact your chosen Gas Safe Registered Installer to schedule a start date for the work inside your home. This work normally takes between two and three working days.

1. Installation costs

Agree installation costs with your Gas Safe Registered Installer. You will find a full list of firmus energy registered installers for your local area or call 0800 032 4567 and we will send the relevant list to your home address.

2. Sign the Gas Application Form (GAF)

You need to sign your gas application form. Contact your local firmus energy advisor who will arrange with you to get this form completed.

3. Inform Building Control

Remember to notify Building Control, at your local council office, of your plans to switch to natural gas. *There is a small charge

4. Fitting your meter

Within three to four weeks of receipt of your gas application form, our contractor will contact you about fitting your meter, which will connect your home to the gas network. They will notify you three to four days in advance of the work commencing, although the work will take place outside your home, so you don’t need to be there. Just leave the area clear for access. If you’ve chosen a prepay meter, our contractor will leave a prepay card and information leaflet inside your meter box.

5. Contact your Gas Safe Registered Installer

Once your meter has been fitted contact your chosen Gas Safe Registered Installer to schedule a start date for the work inside your home. This work normally takes between two and three working days.


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If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000