Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Jobs to be completed by Installer

When you convert from oil heating to a natural gas boiler, typical work will include1:

Gas Pipework

  • New gas pipework installed from meter to boiler.

Pipework System & Radiators drained and power flushed

  • All dirt and debris removed from system.
  • Fill system with corrosion inhibitor to prolong lifespan.
  • Magnetic filter fitted to add protection to system.

All redundant items removed and disposed of

  • Old oil boiler and flue.
  • Oil tank.
  • Hot water cylinder (if applicable).

Heating system upgraded to current Building Control specs

  • Copper pipework altered to suit independent hot water and heating.
  • Motorised valves supplied and fitted along with pipework alterations.
  • Thermostatic valves fitted to radiators (TRV’s).
  • Room thermostat supplied and fitted.
  • Central heating programmer / time clock supplied and fitted.

New wall mounted high efficiency Sedbuk A rated boiler installed & commissioned

  • New flue installed – Vertical/Horizontal.
  • Boiler connected to domestic hot water and heating system.
  • Test and commission boiler and heating system.
  • Check controls and balance radiators.
  • Remove all air from system – bleed radiators.

Electrical works

  • Electrical connection to boiler, timeclock and room stat.
  • Electrical cross bonding of pipework at meter.

1 You will find a full list of local Gas Safe registered Installers: Approved natural gas home heating installers  or call 0330 024 9000 and we will send you a relevant list to your home address.

When you convert from oil heating to a natural gas boiler, typical work will include1:

Gas Pipework

  • New gas pipework installed from meter to boiler.

Pipework System & Radiators drained and power flushed

  • All dirt and debris removed from system.
  • Fill system with corrosion inhibitor to prolong lifespan.
  • Magnetic filter fitted to add protection to system.

All redundant items removed and disposed of

  • Old oil boiler and flue.
  • Oil tank.
  • Hot water cylinder (if applicable).

Heating system upgraded to current Building Control specs

  • Copper pipework altered to suit independent hot water and heating.
  • Motorised valves supplied and fitted along with pipework alterations.
  • Thermostatic valves fitted to radiators (TRV’s).
  • Room thermostat supplied and fitted.
  • Central heating programmer / time clock supplied and fitted.

New wall mounted high efficiency Sedbuk A rated boiler installed & commissioned

  • New flue installed – Vertical/Horizontal.
  • Boiler connected to domestic hot water and heating system.
  • Test and commission boiler and heating system.
  • Check controls and balance radiators.
  • Remove all air from system – bleed radiators.

Electrical works

  • Electrical connection to boiler, timeclock and room stat.
  • Electrical cross bonding of pipework at meter.

1 You will find a full list of local Gas Safe registered Installers: Approved natural gas home heating installers  or call 0330 024 9000 and we will send you a relevant list to your home address.


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If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000