Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Connecting to firmus energy

Who installs my meter?

Our contractors McNicholas are responsible for providing the gas services and meter installation to your property. McNicholas are very experienced and will undertake every stage of the installation process to exacting standards.

Image: McNicholas construction logo

Minimum clearances

A gas meter needs to be placed in areas with minimum clearances from openings to a property, electrical appliances and cables are shown below:

  Minimum distance from openings to property (windows/doors/
airbricks/vents)
Minimum distance from electrical cables Minimum distance from electrical appliances (inc damaged cable/joints)
Medium Pressure Network 1m* 300mm 1550mm*
Low Pressure Network 300mm 300mm 300mm

*As per British Standard 6400-2:2006

Areas throughout the firmus energy network are serviced by different pressures of gas. You can find out what pressures of gas is available to your property by emailing us at customercare@firmusenergy.co.uk or by contacting us on 0330 024 9000.



Image: where your firmus energy natural gas meter can be fitted
firmus energy bring natural gas to your home and fit the meter to your property. We don’t convert your central heating or fit appliances such as cookers or tumble dryers, for that you’ll need to contact a Gas Safe Registered Installer.  You can find a Gas Safe Registered Installer in the Yellow Pages, by checking the Gas Safe Register website www.GasSafeRegister.co.uk or by giving them a call on 0800 408 5577.

Our contractors McNicholas are responsible for providing the gas services and meter installation to your property. McNicholas are very experienced and will undertake every stage of the installation process to exacting standards.

Image: McNicholas construction logo

Minimum clearances

A gas meter needs to be placed in areas with minimum clearances from openings to a property, electrical appliances and cables are shown below:

  Minimum distance from openings to property (windows/doors/
airbricks/vents)
Minimum distance from electrical cables Minimum distance from electrical appliances (inc damaged cable/joints)
Medium Pressure Network 1m* 300mm 1550mm*
Low Pressure Network 300mm 300mm 300mm

*As per British Standard 6400-2:2006

Areas throughout the firmus energy network are serviced by different pressures of gas. You can find out what pressures of gas is available to your property by emailing us at customercare@firmusenergy.co.uk or by contacting us on 0330 024 9000.



Image: where your firmus energy natural gas meter can be fitted
firmus energy bring natural gas to your home and fit the meter to your property. We don’t convert your central heating or fit appliances such as cookers or tumble dryers, for that you’ll need to contact a Gas Safe Registered Installer.  You can find a Gas Safe Registered Installer in the Yellow Pages, by checking the Gas Safe Register website www.GasSafeRegister.co.uk or by giving them a call on 0800 408 5577.


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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000