Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Code of Practice on Services for Prepayment Meter Customers 2024

Modern Slavery Statement 2023

firmus energy Biomethane Connection Guide 2024

Balmoral Show Competition 2024 - T&C’s

Balmoral Show 2024 Offer Terms & Conditions

Terms & Conditions - The Balmoral Show Offer 2024

Neil Gallagher

Danielle Dunbar

Michael Braniff

Enquiry Control and Utility Asset Management System

This information Pack and Pre-Qualification Questionnaire (PQQ) has been issued by firmus energy in connection with the Procurement of an Enquiry Control and Utility Asset Management System. 

Applicants who wish to participate in this procurement are required to provide their contact details to upon downloading the procurement documents. Applicants who fail to provide their details or register in this manner will not receive any clarifications or updated information provided by firmus energy during the procurement process. Once your details have been received, firmus energy will provide the password for the shared documents.

This Invitation to Negotiate Pack (ITN) has been issued by firmus energy to the successful PQQ candidates:


Enquiry Control and Utility Asset Management System

Fuelling the Future Sustainably

The 2024 Northern Ireland Food and Drink Awards winners celebrated in style

Firmus Energy announces household tariff price cut

Standards of Performance 2023 Ten Towns Distribution

Standards of Performance 2023 Ten Towns Supply

Standards of Performance 2023 Belfast Supply

Valentine’s Giveaway 2024

Terms & Conditions

1. This competition is for residents of Northern Ireland only.

2. This competition is being run in person, within the Rushmere Shopping Centre, Craigavon, Northern Ireland & there will be 1 winner of 1 £100 voucher for the Rushmere Shopping Centre affiliated stores.

3. Competition ends Saturday 10th February 2024. Winner will be announced Wednesday 14th February

4. Voucher is non transferable & non-refundable.

5. The Gift card is valid one year from 14/02/2024.

6. Staff members of firmus energy, along with affiliated parties are non-eligible to enter to win this competition.

Transmission Exit Capacity Charge for the 10 Towns Area 1 October 2023 to 30 September 2024

firmus energy partnering with NIFDA for the 2024 Northern Ireland Food and Drink Awards

Carbon Reduction Grant 2024

Terms Carbon Reduction Grant 2024

The information provided by you to firmus energy (a trading name of firmus energy (Distribution) Limited and firmus energy (Supply) Limited) is required by us to process the below offers and competitions. When we process your personal information, firmus energy is obliged to comply with the General Data Protection Regulation (GDPR). We will process your information on the legal basis that it is part of our contract with you to do so. We will not share the personal information you provide to us with any third parties, for any other purpose without your expressed consent. For more information please view our privacy notice


1. To be eligible for the £300 Carbon reduction grant ( Inclusive of VAT), you must be an Owner Occupier/Landlord of an occupied property (the “Customer”) have an old oil boiler or solid fuel, with limited to no heating controls and have fully complied with these Terms and Conditions.

2. The Customer must register interest in switching to natural gas from firmus energy before 30th June 2024. firmus energy must confirm that the property referenced is readily connectible to the firmus energy gas network. The decision of firmus energy shall be final.

3.  The Cash Back Offer will be processed by firmus energy once a Gas Safe Registered Installer’s invoice is submitted to firmus energy, as agreed with the Customer. Boiler make, model & serial number must be on each claim, and be clearly marked ‘CRG’ or ‘Carbon Reduction Grant’.

4. The Customers must be burning natural gas from firmus energy before claiming the Carbon reduction grant.

5. If works commence without appropriate permissions, firmus energy hold the right to withdraw any contributions in relation to the Cash Back offer.

6. The Carbon reduction grant does not apply to existing customers, new build properties, NIHE tenants or Housing Association tenants.

7. The Carbon Reduction Grant cannot be used in conjunction with finance offers.

8. A minimum spend of £1000 by the Customer is required to receive the Carbon reduction grant.

9. The maximum liability of firmus energy in relation to the Carbon reduction grant is £300 in aggregate.

10. The grant may be withdrawn or amended at any time without notice.

11. The grant cannot be used in conjunction with other firmus energy offers or any other independent schemes.

Supply Code of Practice

firmus energy Tax Strategy

firmus energy Period Contract Tender 2023

Debt Recovery Charges

NI Consumer Energy Charter - Winter 2023

GNO 2023 Commitments

Stakeholder Report 2023

Conveyance Charge Statement 2024

firmus energy gets in on the act with FAME The Musical

firmus energy wheels out support for Newry upcycle scheme

firmus energy to hold natural gas arrival event in Portballintrae

make the switch



Standards of Performance 2022 Ten Towns Distribution

Standards of Performance 2022 Ten Towns Supply

Standards of Performance 2022 Belfast Supply

firmus energy customers to benefit from second tariff reduction this year

firmus energy to hold information session in Lurgan  

Your firmus energy Online Account

We are pleased to announce that our new Customer Portal upgrade is now complete.

You can get to the new Portal by either clicking the button below or by going directly to Please bookmark this new page for future reference. If you would like to gain access to your account please complete the forgotten password process using the forgotten password link, along with your customer login number.

If you require a copy of a previous invoice/bill please email with your request.

If you are having issues accessing your online account or have not received your customer login number, please email with your username or customer number and quote ‘Portal Password’ in the subject of the email.

Your Online Account

Terms and Conditions -  Win Your Natural Gas Install

firmus energy competition terms and conditions: Win Your Natural Gas Install

  1. Competition is open from 21st March 2023 to 30th June, 2023. The closing date for receipt of entries is 12pm on 30th June, 2023.
  2. The winner will be notified via telephone and email. The name of the winner will also be made available on the firmus energy website from Monday 4th September 2023 and is available upon request.
  3. The prize consists of a free natural gas conversion up to the value of £3,000 where firmus energy reimburse the customer for their natural gas install up to the value of £3,000.
  4. Competition non winners may be eligible to avail of the following; £200 cashback offer, Home Movers cashback, Landlords’ £300 cashback offer or Boiler Replacement Scheme.
  5. The winner must be connected and burning gas with firmus energy natural gas 1st September 2023.  
  6. The prize is for customers who chose to convert their homes to natural gas only and the prize can only be claimed by the person who paid for the install. 
  7. The competition is open to all Northern Ireland residents aged 18 years or over on the closing date.
  8. Prize Draw excludes employees and their immediate families of firmus energy, their agents or anyone professionally connected with this promotion.
  9. The maximum prize value is limited to the value of your natural gas upgrade. For example, if your purchase is £3,000, the maximum you can win is £3,000. If your purchase is greater £3,000 than the maximum prize value you can win is £3,000. Multiple entries are allowed but every entry must be supported by a separate natural gas connection and property.
  10. By entering, the winners agree to take part in any promotional activity and gives firmus energy and its assignees and licensees the unrestricted right to use the whole or part of your contributions in all media (now known or invented in the future) throughout the world without limit of time. firmus energy hope to use your contribution, but we cannot guarantee to do so, and firmus energy is under no obligation to make or transmit any media. A release form will be provided to the winner and any other contributors (detailing the above) to sign confirming their consent.
  11. Incorrect contact information will automatically disqualify the entrant.
  12. firmus energy cannot take any responsibility for lost entries or any damage, losses or injuries related to the competition or prize.
  13. The decision of the promoter is final and binding and no correspondence shall be entered into.
  14. firmus energy reserves the right to terminate this competition or vary, alter any of these terms and conditions at any stage, if deemed necessary in its opinion, or if circumstances arise outside of its control.
  15.  Your personal details will be retained by firmus energy and not passed on to any third parties.
  16. By entering the draw, all entrants agree to the terms and conditions of this promotion.
  17. The promoter of this competition is: firmus energy, A4-A5 Fergusons Way, Kilbegs Rd, Antrim, BT41 4LZ.
  18. firmus energy accepts no liability for any loss, expense or damage which is suffered or sustained in connection his competition and the prize (other than such liability which cannot be excluded by law).


Thank you

Thank you for registering your interest in the Energy Saving Advice Unit
Your local firmus energy Advisor is looking forward to informing you when the Energy Saving Advice Unit will be in your area.

Bannside Gas

KMG Plumbing & Heating

firmus energy announces its Second tariff reduction this year


Thank you

Thank you

heat your home

Connect net zero carbon future

firmus energy donates £16K to Down’s Syndrome Association NI

Top Tips for the cold weather

firmus energy announces tariff reductions

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Convert to natural gas

firmus energy reaccredited with Investor’s in People Gold

firmus energy retains top tier award in Environmental benchmarking Survey

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