How will I know when a meter reading is due?

Credit meter customers

No need to worry about remembering. We'll send you a text or email when a meter reading is due, and let you know when to submit it.

Remember:

• Submit your reading within the timeframe given in your text or email, otherwise you'll get an estimated bill.
• We aim to physically read every meter once a year, with any adjustment added to your next bill.

How to read your meter

Read the digits from left to right. Ignore any digits in the red box or after the comma.



*Customers with a pay-as-you-go meter do not need to read their meter or submit a meter reading. This is for customers with a credit meter only.

¹ Contact our billing team if you would like to have SMS reminders ( supply your full address & contact details)