What can I do if my electricity complaint isn’t resolved?

If you’ve discussed the matter and received a formal response from us, but you still feel the complaint about your electricity hasn’t been resolved, you can refer it to the Consumer Council. They’ll investigate on your behalf at no cost. This doesn’t affect your legal right to go to court if you’re not happy with the outcome.

The Consumer Council

• Address: Floor 3, Seatem House, 28 to 32 Alfred Street, Belfast, BT2 8EN
• Phone: 0800 121 6022
• Email: contact@consumercouncil.org.uk
• Website: www.consumercouncil.org.uk