How do I make a complaint about my electricity?

We know things can sometimes go wrong, and we take every complaint seriously. If you’re unhappy with any part of our service, please get in touch.

You can contact us by:

  • Phone: 0330 024 9000 (Customer Services)
  • Email: furtherinfo@firmusenergy.co.uk
  • Audio tape or letter: Complaints Administrator, Firmus Energy, 5 Trench Road, Mallusk, Newtownabbey, County Antrim, BT36 4TY

Our complaints procedure is available on our website.(Electricity complaints procedure]


 

 

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0330 024 9000