What can I do if my electricity complaint isn’t resolved?
If you’ve discussed the matter and received a formal response from us, but you still feel the complaint about your electricity hasn’t been resolved, you can refer it to the…
Information and Policies
4 answers
Answers
How do I make a complaint about my electricity?
We know things can sometimes go wrong, and we take every complaint seriously. If you’re unhappy with any part of our service, please get in touch. You can contact us by: Phone:…
Where can I get free, independent advice and support with my Electricity & Gas?
At Firmus Energy, our customers are at the centre of everything we do. These organisations offer free help with money, benefits and wellbeing. Advice NI We work with Advice NI,…
How do I make a complaint?
At firmus energy, we know that sometimes things can go wrong and we take complaints very seriously. If you are unhappy with any level of our service or wish to make a complaint,…
