How do you calculate my monthly Direct Debit?

Credit meter customers

We work out your Monthly Direct Debit from your average yearly gas usage.

  • You choose the date we collect each month to suit your cash flow. This can be any date between the 1st and 28th.
  • Phoenix Natural Gas gives us your average annual usage when you switch.
  • We'll write to you three days after your switch date to confirm the amount of your first Direct Debit and the date we'll take it.
  • We do our best to keep your monthly amount as accurate as we can. It's worth checking your online bill regularly and letting us know if the amount doesn't match your usage.

We review your Monthly Direct Debit every time you're billed. If you'd like to increase or reduce it, just get in touch:

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Friday: 9am to 3:30pm

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