Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Energy Advisors

If you would are interested in finding out about connecting to natural gas, give us a call and arrange a time to chat through the install process.

North East

Ahoghill Antrim Ballyclare Ballymena Broughshane Cullybackey Doagh Dunadry Parkgate Templepatrick

Derry, L’derry

Cityside (BT48) & Waterside (BT47)

Banbridge Bessbrook Newry Warrenpoint

Banbridge Bessbrook Newry Seapatrick Warrenpoint

Craigavon, Lurgan, Magheralin & Moira

Craigavon Lurgan Maghaberry Magheralin Moira

North West

Ballymoney Bushmills Coleraine Drumahoe Eglinton Limavady Portstewart

South West

Armagh Benburb Blackwatertown Loughgall Moy Portadown Richhill Tandragee

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What kind of business are you?

Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?


With a Pay as You Go card

Do you purchase a top-up card for your energy?


What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.


Large Business

Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *


SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000