Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Before you dig please read the document below (click the link) for safety advice when excavating in the vicinity of natural gas apparatus, or if you are unsure about anything, please call us on 08456 08 00 66 to obtain up to date gas network drawings.

Working in the vicinity of natural gas apparatus. (click the link)

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What kind of business are you?

Small Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

Yes
or

Medium or Large Business


Large businesses spend about £250,000 or less per bill

Yes
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How do you pay for your natural gas?

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or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

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What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

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Bank details

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&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork†

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If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
† If you don’t have this number, call our switch team on 0330 024 9000