Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Customer Notification

If you are unable to make payment via Mastercard, please call firmus energy on 0330 024 9000.

Our opening hours are:

  • Tuesday 29th December 2020 - Closed
  • Wednesday 30th December 2020 - Open 9am-5pm
  • Thursday 31st December 2020 - Open 9am - 4pm
  • Friday 1st January 2021 - Closed
  • Saturday 2nd - Sunday 3rd January 2021 - Closed
  • Monday 4th - Thursday 7th January 2021 - Open 9am-5pm
  • Friday 8th January 2021 - Open 9am-3:45pm

We apologise for any inconvenience this may cause.

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What kind of business are you?

Small Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

Yes
or

Medium or Large Business


Large businesses spend about £250,000 or less per bill

Yes
Are you an electricity customer? Click here for more information
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes
Are you a business? Click here for our business tariffs & offers

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork†

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
† If you don’t have this number, call our switch team on 0330 024 9000