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Cookie Policy

At times you may choose to restrict the use of cookies, this can be done by configuring your browser settings. Please find your browser in the list below and follow the instructions. Take note that restricting cookies may affect your user experience.

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie (third party cookie). They are used by us to help our users navigate this website efficiently and perform certain functions.

You can choose to accept or decline cookies. You can usually modify your browser setting to decline cookies if you prefer. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

Google Chrome
Microsoft Edge
Mozilla Firefox
Microsoft Internet Explorer
Opera
Apple Safari

To find information relating to other browsers, visit the browser developer's website.

To opt out of being tracked by Google Analytics across all websites, visit https://tools.google.com/dlpage/gaoptout

Use of cookies by firmus

Cookie name Cookie provider Expires after Description of cookie
_utma Google Analytics 2 years This keeps track of the number of times a visitor has been to the site, when their first visit was, and when their last visit occurred. More information
_utmb Google Analytics End of session This cookie helps calculate how long a visit takes by collecting a timestamp of the exact moment in time when a visitor leaves the site. It stays for 30 minutes for another pageview to happen, and if it doesn’t, it expires.
More information
_utmc Google Analytics End of session This cookie helps calculate how long a visit takes by collecting a timestamp of the exact moment in time when a visitor leaves the site. It stays for 30 minutes for another pageview to happen, and if it doesn’t, it expires.
More information
_utmz Google Analytics End of session This keeps track of where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
More information
sifrFetch sIFR Font Embedding End of session This allows firmus energy to render fonts on the website and helps increase the page load times.
TS782 Preferences End of session Cookies starting with TS782 help us store information such as the location and property type you select. As you visit various pages of the website we can serve up information relevant to your chosen area without you having to reselect your location each time.

 

Strictly Necessary Cookies

 

Cookie Name Description Duration
PHPSESSID PHP session cookie associated with embedded content from this domain. Session Cookie

 

Performance Cookies

Cookie Name Description Duration
_ga This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners._ga 730 Days
_hjid Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. 365 Days
_hjFirstSeen Identifies a new user's first session on a website, indicating whether or not Hotjar's seeing this user for the first time. Session Cookie
_hjIncludedInPageviewSample This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit. Session Cookie
_gat_UA-nnnnnnn-nn This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. Session Cookie
_hjTLDTest When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. Session Cookie
_gid This cookie name is associated with Google Universal Analytics. 1 Day
_gat This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes._ga Session Cookie
_hjAbsoluteSessionInProgress This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie. Session Cookie

 

Targeting Cookies

Cookie Name Description Duration
_fbp Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers 90 Days
YSC YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. Session Cookie
NID Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear. 183 Days
lang This domain is owned by Twitter. The main business activity is: Social Networking Services. Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting. Twitter does not currently provide information on the use of specific cookies. Session Cookie
test_cookie This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange Session Cookie
VISITOR_INFO1_LIVE This cookie is used as a unique identifier to track viewing of videos 180 Days
CONSENT YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. 5995 Days


Other Cookies

Cookie Name Description Duration
/_last_activity EE tracking cookie 365 Days
/_last_visit EE tracking cookie 365 Days
/_tracker EE tracking cookie Session Cookie
/_firmus_customer_type EE tracking cookie 365 Days
/_csrf_token Cross Site Request Forgery Prevention Cookie Session Cookie
stickyfooter Cookie to track/dismiss sticky footer Session Cookie


 

How to manage your cookies

At times you may choose to restrict the use of cookies, this can be done by configuring your browser settings. Please find your browser in the list below and follow the instructions. Take note that restricting cookies may affect your user experience.
 

Microsoft Internet Explorer 6.0, 7.0, 8.0, 9.0

  1. Choose 'Tools' at the top of your browser window, and then 'Internet Options'.
  2. Click on the Privacy tab. Adjust the privacy slider to the required settings.
  3. Set the slider above 'medium' to disable cookies.

Mozilla Firefox

  1. Click on 'Tools' in your toolbar, then select 'Options'.
  2. Select the icon saying 'Privacy'.
  3. In the Cookies section, deselect the "Accept cookies from sites" option.
  4. (Mac: Click on Firefox, then Preferences. Select Privacy and select the "Tell websites I do not want to be tracked" option)

Google Chrome

  1. Click on the 'Tools' option in your toolbar.
  2. Select Options, and click the 'Under the Hood' tab.
  3. In the 'Privacy' section, select 'Content Settings'.
  4. Select "Block sites from setting any data". (Mac: Click on 'Chrome' in the top-left corner of your screen. Click on 'Preferences' and scroll down.
  5. Click on "show advanced settings" to find the Privacy section. Click on 'Content settings', and adjust your desired settings here)

Safari

  1. Click the Cog icon at the top of your window.
  2. Click on ‘Preferences’, and go to ‘Security’.
  3. Select ‘Block third-party and advertising cookies’.
  4. (Mac: Click on 'Safari', then 'Preferences'. Go to the 'Privacy' tab, and in the Block cookies section select "From third parties and advertisers")

Opera

  1. Click on 'Menu' and choose 'Settings'.
  2. Go to 'Preferences' and select the 'Advanced' tab.
  3. Choose your cookies settings from this section.
  4. (Mac: Go to Opera, then Preferences. Click on the Advanced tab and find Cookies on the left. Adjust your cookies settings from here)

For other browsers not mentioned above and for future versions please refer to your help files and documentation.

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000