Coronavirus - For help and support please click here
You can find most of the answers to your queries in our help & advice section. If it's just a friendly voice you need to talk to, then just give us a call on our number below.
A4-A5 Fergusons Way
0330 024 9000
Monday to Friday: 9am to 5pm
|Customer Services||0330 024 9000|
|Gas - 24 Hour Northern Ireland Gas Emergency Service||0800 002 001|
|NI Emergency Line minicom/ textphone only:||0800 7314 710|
|Dial Before You Dig||08456 08 00 66|
firmus energy network customers: ‘Dial B4U Dig’ service provides information, advice and maps on the firmus energy natural gas network. Further info can be obtained here.
Greater Belfast customers: Please contact Phoenix Natural Gas; your network provider, for more information.
|Make a Complaint||0330 024 9000|
Our complaints procedure is available here
|Ross Williamson||028 9034 730007591 626 371 (24/7)|
Quick Check Scheme
|Quick Check Scheme||101|
firmus energy is part of the Quick Check Scheme. Call the police on 101 to check the validity of someone calling at your door.