Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help! Click Here
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NI Consumer Energy Charter - Winter 2023
1st Nov 2023
firmus energy is delighted to support Northern Ireland’s Consumer Energy Charter launched today for its second year.
This is a collaborative project which has been led by the Utility Regulator, in partnership with gas and electricity supply companies, the Consumer Council for Northern Ireland, the Department for Communities and the Department for the Economy.
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What kind of business are you?
Are you an electricity customer?
for more information
How do you pay for your natural gas?
Do you receive a monthly bill for your energy usage?
With a Pay as You Go card
Do you purchase a top-up card for your energy?
Are you a business?
for our business tariffs & offers
Make sure you have your bank details and SMP or meter serial number ready
All we need is your account number and sort code
This is the number usually at the top right of your bill or on your connection paperwork
† Okay, I have them
If your account requires 2 signatures, or you are not the bank account holder, please call us first on
0330 024 9000 † If you don’t have this number, call our switch team on 0330 024 9000