Smell gas? If you smell gas, contact the 24hr NI Gas Emergency Service immediately on 0800 002 001 Find out more

Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

Click Here
Select your town (change) We have set your location here.
You can change it at any time by clicking on the link above.

Natural Gas Industry comes together for consumers

Network operators and gas suppliers across Northern Ireland have come together to launch a one stop support hub for natural gas customers.

With more than 300,000 properties already connected to the natural gas network locally, firmus energy, Phoenix Natural Gas, SGN Natural Gas and SSE Airtricity NI have collaborated to produce a bespoke website with important information for consumers across a range of issues, including:

  • Codes of Practice to ensure consumers receive the best service possible;
  • Payment and Meter support including step by step guides if a friend or family member is topping up on your behalf;
  • Energy Bill support;
  • Energy efficiency tips for your home;
  • Energy Care Scheme benefits and criteria; and
  • Additional Support Services giving consumers access to organisations that can offer support beyond their energy needs, such as financial and mental wellbeing services.

Throughout the pandemic, natural gas operators have continued to provide essential maintenance, emergency service and critical new customer connections.  Natural gas suppliers have continued to support consumers with meter readings and help with energy bills.

Welcoming the collaborative website and its benefits for consumers, Michael Legg, Head of Energy at The Consumer Council said: “Access to heating and hot water has never been more important for so many consumers in Northern Ireland. Therefore, we are pleased to see the natural gas industry work collaboratively to offer important support for natural gas consumers.

“It is important that consumers are aware that support is available to them and we encourage anyone with a worry or issue regarding their natural gas to contact their supplier who will be ready to help.”

To support the launch of the website, each of the natural gas operators and suppliers has shared a series of social media posts demonstrating the range of ways they can help consumers. For further information on the support available to natural gas consumers, visit: www.naturalgasni.com

For all media queries or interviews, please contact:

Kelly McVeigh kmcveigh@webershandwick.com 028 9034 7312, Johnny Stewart jstewart@webershandwick.com 028 9034 7301, Annie Shivers ashivers@webershandwick.com 028 9034 7317

 

Comments

Leave a Comment

Popular tags

Stay Connected

Sign up to
our Newsletter

Exclusive offers and latest news straight to your inbox!

What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000