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Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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firmus energy urges customers to be vigilant

Phishing is a criminal activity, commonly used to fraudulently trick people into revealing sensitive information, such as passwords and credit card details, by masquerading as a trustworthy person or business in an electronic communication. It is typically carried out using email or an instant message, although phone contact has been used as well.

If you receive an email that appears to have been sent by firmus energy that requests you to make a payment, enter personal information such as your bank account number or credit card number, do not reply and do not follow the instructions - even if the email suggests that you need to take immediate action to stop your account being frozen, or it indicates that you may incur a fine if you don't.

firmus energy will never contact you to ask for personal information such as bank account details, passwords and payments through email, by text or by telephone, and will not have sent the email, text or made the telephone call to you requesting such information.

If you suspect that you are the victim of fraud or a phishing attack, please call us on 0330 024 9000.


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What kind of business are you?

Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?


With a Pay as You Go card

Do you purchase a top-up card for your energy?


What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.


Large Business

Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP number ready

Bank details

All we need is your account number and sort code *


SMP Number

This is the number usually at the top right of your bill

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000