Phishing is a criminal activity, commonly used to fraudulently trick people into revealing sensitive information, such as passwords and credit card details, by masquerading as a trustworthy person or business in an electronic communication. It is typically carried out using email or an instant message, although phone contact has been used as well.
If you receive an email that appears to have been sent by firmus energy that requests you to make a payment, enter personal information such as your bank account number or credit card number, do not reply and do not follow the instructions - even if the email suggests that you need to take immediate action to stop your account being frozen, or it indicates that you may incur a fine if you don't.
firmus energy will never contact you to ask for personal information such as bank account details, passwords and payments through email, by text or by telephone, and will not have sent the email, text or made the telephone call to you requesting such information.
If you suspect that you are the victim of fraud or a phishing attack, please call us on 0330 024 9000.