Continued increases in world gas prices lead to tariff rise for Ten Towns Network area Find out more

Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Advice

Energy Advice This Winter

We understand at this time some people may find themselves in unexpected financial difficulty. There are many organisations that may be able to help you.

We understand at this time some people may find themselves in unexpected financial difficulty. There are many organisations that may be able to help you. Contact details of free, impartial debt advice bodies are available below.

Organisation Contact Details
Advice NI

Telephone: 0800 915 4604 (option 2)

Email: advice@adviceni.net     

Visit: adviceni.net

The Consumer Council

Freephone: 0800 121 6022

Email: contact@consumercouncil.org.uk

Visit: consumercouncil.org.uk

Age NI at Advice & Advocacy Service

Freephone: 0808 808 7575

Visit: ageuk.org.uk/northern-ireland

Financial support 

Visit: GOV.UK for support

Christians Against Poverty

Telephone: 0800 328 0006

Visit: capuk.org

Money and Pensions Service

Email: contact@maps.org.uk

Phone: 01159 659570

 

If you are concerned about paying your natural gas bill, we will do our best to help. Get in touch with our credit control team on 0330 024 9000. We will work with you to come to a suitable arrangement which might include a repayment plan to spread your bills over a period of time. We will work with you to agree an amount you are able to pay, taking into account your individual circumstances. We will be flexible and work with you to try to find solutions.

If you’re already on a debt repayment plan, we might be able to adjust this in line with your circumstances. Our Code of Practice on Payment of Bills1 outlines the actions we can take to help domestic energy customers with their energy bills and avoid/manage potential debt.

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What kind of business are you?

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Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000