We understand at this time some people may find themselves in unexpected financial difficulty. There are many organisations that may be able to help you. Contact details of free, impartial debt advice bodies are available below.
Telephone: 0800 915 4604 (option 2)
|The Consumer Council||
Freephone: 0800 121 6022
Freephone: 0808 808 7575
Visit: GOV.UK for support
|Christians Against Poverty||
Telephone: 0800 328 0006
|Money and Pensions Service||
Phone: 01159 659570
If you are concerned about paying your natural gas bill, we will do our best to help. Get in touch with our credit control team on 0330 024 9000. We will work with you to come to a suitable arrangement which might include a repayment plan to spread your bills over a period of time. We will work with you to agree an amount you are able to pay, taking into account your individual circumstances. We will be flexible and work with you to try to find solutions.
If you’re already on a debt repayment plan, we might be able to adjust this in line with your circumstances. Our Code of Practice on Payment of Bills1 outlines the actions we can take to help domestic energy customers with their energy bills and avoid/manage potential debt.