Meter Reading. How do I submit my gas meter reading?

Credit meter customers

If you have a credit meter, submitting your own reads is the best way to keep your bills accurate and avoid estimates.

We'll read your meter once a year. If we can't get access, we'll contact you to arrange an appointment. Please help us by keeping your meter accessible when we call.

How to submit your reading

You can send us your reading by:

• Online, through my account
• Email: meterreads@firmusenergy.co.uk
• Text: sign up for our meter read text reminder service

Submit your reading within the timeframe we give you. If we don't receive it in time, or we can't access your meter, you'll receive an estimated bill.

Reading your meter

It's simple. Read the digits from left to right, ignoring any digits in the red box or after the comma. Your meter tells us how much gas you've used, so we can bill you accurately.

If you'd like to manage your account online, call our customer service team on 0330 024 9000 and we'll help you set up access to the Customer Portal.

Pay as you go customers

If you have a pay-as-you-go meter, you don't need to submit a reading. We'll read your meter once a year, and if we can't get access, we'll contact you to arrange an appointment.

Any questions about your meter read? Email customeroperations@firmusenergy.co.uk with your full address details, or call us on 0330 024 9000.

For all customers

If you're a domestic customer and your meter is outside, our meter readers will continue to call as normal. For commercial premises, our readers will carry on reading meters inside and will always ask permission before entering.

*Customers with a pay-as-you-go meter do not need to read their meter or submit a meter reading. This is for customers with a credit meter only.