Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Connecting to firmus energy

Cutting costs for your business

When you think about it, switching your business from oil to firmus energy natural gas just makes sense.

  • A new ‘A’ rated natural gas boiler is over 90% efficient1.  If your business uses an old oil boiler is only likely to be 70% efficient1.
  • Reduce old boiler maintenance costs.
  • With an appropriate set of heating controls helps your business will waste less fuel and heat.

Serious Savings - Cheaper fuel and a new high efficiency boiler with heating controls could add up to some serious savings for your business on your annual heating costs.

Image: firmus staff with Ballyrashane Creamery staff holding milk cartons

'As energy costs are one of our main outlays it was essential that we chose a fuel which was energy and cost efficient, and so connecting to natural gas provided important financial savings.’

Ian Campbell
Ballyrashane Creamery
Image: Ballyrashane Creamery logo

Free energy efficiency advice

Our Commercial Sales team are City and Guilds qualified in specialist energy efficiency advice provided by National Energy Action (NEA) and can help improve your businesses green credentials and maximise the efficiency of your natural gas supply.
Call 0330 024 9000 and our Commercial Sales team can provide you with great advice on how to cut unnecessary costs in your business.

1. A new gas boiler is over 90% efficient compared to 70% for an old oil boiler over 15 years old. An operational improvement in efficiency of up to 20% represents an actual fuel saving of more than 25%. Source: SEAI.

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The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?


With a Pay as You Go card

Do you purchase a top-up card for your energy?


What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.


Large Business

Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *


SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000