Help & Advice
Select a category, or type your question into the search bar. If that doesn't cover what you need, please complete our 'ask a question' help form below and this will go straight to the firmus energy customer service team.
Didn't find the answer you were looking for? Ask a Question
The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0800 032 4567