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contact us

head office

firmus energy
A4-A5 Fergusons Way
Kilbegs Rd
BT41 4LZ

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tel: 0800 032 4567
fax: 028 9442 7801

Monday to Friday: 9.00am to 5pm


press enquiries:
Suzie Fisher at DCP:
028 9037 0137

At firmus energy we love hearing from you, but we also appreciate that your time is precious. So if you need to know something quickly why not check out our faqs section - we might have the answer there.

Otherwise, feel free to contact us on the numbers below, or using the form at the bottom of this page.


customer services:0800 032 4567
switching to firmus energy:0800 032 4567


Gas - 24 hour Northern Ireland Gas Emergency Service:0800 002 001
Electricity - 24 hour NIE (the network business) Fault Line:03457 643 643


firmus energy's 'Dial B4U Dig' service provides information, advice and maps on the firmus energy natural gas network. Further info can be obtained here

dial before you dig:08456 08 00 66

complaint procedure

make a complaint:0800 032 4567

enquiry form

Please select a topic from the list below and we will be happy to come back to you.

The response time for reply to your query is 24 hours. (Excluding weekends and Bank Holidays). If you have an Urgent Query, please contact our customer services team on: 0800 032 4567

*denotes mandatory field

Example: 02894427800 or 07810861453



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