Publications

Codes of Practice – Electricity

Code of Practice on Services for Electricity Prepayment Meter Customers

Codes of Practice – Electricity 9 Nov 2026

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(218.06 KB)

Code of Practice on Payment of Bills (Electricity Supply)

Codes of Practice – Electricity 9 Nov 2026

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(275.81 KB)

Code of Practice on Customer Service

Codes of Practice – Electricity 27 Feb 2025

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(238.78 KB)

Code of Practice for Consumers in Vulnerable Circumstances

Codes of Practice – Electricity 25 Nov 2024

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(120.23 KB)

Code of Practice on the Efficient Use of Energy

Codes of Practice – Electricity 4 Nov 2020

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(212.69 KB)

Energy Supply Code of Practice on Complaints Handling

Codes of Practice – Electricity 16 Oct 2020

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(284.65 KB)