Publications

Code of Practice - Gas

Code of Practice on Customer Service

Code of Practice - Gas 27 Feb 2025

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(238.78 KB)

Code of Practice for Consumers in Vulnerable Circumstances

Code of Practice - Gas 25 Nov 2024

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(120.23 KB)

Code of Practice on Services for Prepayment Meter Customers

Code of Practice - Gas 18 Jun 2024

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(266.04 KB)

Code of Practice on the Efficient Use of Energy

Code of Practice - Gas 4 Nov 2020

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(212.69 KB)

Energy Supply Code of Practice on Complaints Handling

Code of Practice - Gas 16 Oct 2020

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(284.65 KB)

Code of Practice on Payment of Bills - Gas Supply

Code of Practice - Gas 16 Oct 2020

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(364.86 KB)