Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Top Up Meter/Pay As You Go

I have lost my white PAYG top up card / I need a new white PAYG top up card

Lost your meter card

Red/orange or the white firmus energy card:

You can purchase a new card in some local PayPoint outlets. Please visit the Paypoint locator website (enter your postcode to search)

Once you have purchased the new card:

1. Simply register it to the meter again by inserting the card into the meter until you hear the meter beep.

2. Return to the shop and top up your card.

Blue Quantum card Greater Belfast:

  • We will need to order a new card for you. Please contact our freephone number on 0330 024 9000
  • or email us at - and we will arrange this.
  • We are here from Mon to Thurs: 9am to 5pm and Fri: 9am to 3:45pm.
  • If our offices are closed and you have less than £5.00 gas on your meter please contact the out of hours
    team on 0330 024 9000

Credit on lost cards

Loss of card can mean loss of money. Unfortunately, if the card is lost or misplaced before the top up value is transferred on to the gas meter it is like losing cash, however, if the card is found at a later date the top up value will still be recorded on the card and it can be returned to us for a full refund. No one else will be able to use this card as each one is locked to an individual meter.

Didn't find the answer you were looking for? Ask a Question

The response time for reply to your query is 24 hours (Excluding weekends and Bank Holidays).
If you have an Urgent Query, please contact our customer services team on: 0330 024 9000

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What kind of business are you?

Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?


With a Pay as You Go card

Do you purchase a top-up card for your energy?


What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.


Large Business

Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *


SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000