What is Firmus Care for electricity customers?
At firmus energy, we understand that some customers may need a little extra help from time to time. Our Customer Care Register helps us identify customers who may need additional…
Safety & Maintenance
3 answers
Answers
Who do I call if I have an electricity power cut?
If your power goes out, you need to call NIE Networks on 03457 643 643. Their lines are open 24 hours a day, 7 days a week. You can also contact them by WhatsApp or Facebook Live…
What should I do if I smell gas?
A natural gas leak can be dangerous. If you smell gas or suspect a leak, follow these steps straight away: Do not turn any electrical switches on or off. Do not use naked flames, matches or lighters. Open doors and windows to let the gas escape. Turn off the gas supply at the meter control valve if you can do so safely. Leave the building and call the NI Gas Emergency Line immediately on 0800 002 001
