When will I receive my gas Vouchers

Once you’ve switched, you have a 10-day cooling-off period. After that, there’s a further three weeks during which your current supplier can object to the switch.

We’ll send you a letter listing two shops where you can complete your switch. Once that’s done and your receipt shows Firmus Energy, we’ll process your vouchers so you can start using them. Please allow up to 56 days to receive them.

If you gave us an email address, we’ll send your vouchers that way. Search for ‘PayPoint’ in your inbox to find them, and remember to check your junk folder too.

You can redeem your vouchers one at a time. Just put one on your meter, then redeem the next, and so on until they’ve all been used.

I placed the redemption line at the end, since it covers what customers do once they have the vouchers, so the section now flows in order: switch, wait, receive, then redeem. Happy to move it if you’d prefer it elsewhere.

The same small point from before still stands: clarifying whether “two shops” means a choice of two or two specific shops to visit would make that line clearer. Just let me know and I’ll tidy it.