I’m a Firmus Energy electricity customer and I’m moving house. What do I need to do?

If you’re an existing Firmus Energy customer and are moving house, please call our team on 0330 024 9000.

What you’ll need

• Your account number, plus the MPRN or KPN / premise number for your old address.
• Your new address, the MPRN or KPN / premise number for your new address, and your moving-in date.
• A final meter reading, if your old property has a bill-pay meter.
• An opening meter reading, if your new property has a bill-pay meter.
• Your bank details, if your new property has a bill-pay meter.

Only electricity keypad meter customers have a KPN / premise number. We’ll email you to confirm your move, then post you a welcome pack.