Call us
Monday to Thursday: 9am to 5pm
Friday: 9am to 3:30pm
Your MPRN (Meter Point Reference Number) is the number that identifies your electricity supply point. You’ll find it on your electricity bill.
If you have a keypad meter, you’ll have a KPN (Keypad Premise Number) / premise number instead. It’s the 19-digit number on the front of your top-up card. Only keypad meter customers have one.
Can’t find your number? Use the Meter Serial Number on the front of your electricity meter. You can also call NIE Networks on 03457 643 643 for help.
Monday to Thursday: 9am to 5pm
Friday: 9am to 3:30pm
Get quick answers from our support team online.
Check out the popular questions.