I’ve moved in and can’t find my electricity keypad card. What should I do?

If you've just moved in and can't find your electricity keypad card, we can post you a new one, but you need to be registered with us first.

If you haven’t registered with us already, you can do this by calling us on 0330 024 9000.

• New to Firmus Energy? If the property is registered with us but you don’t have an account yet, call us on 0330 024 9000. If it’s registered with another supplier, you’ll need to switch to Firmus Energy instead.
• Already a Firmus Energy customer? Call us and we’ll arrange for a new card to be posted to your address.