Where can I find my business plan and rates?
If you’re a current Firmus Energy business customer and you’d like to check your plan or current rates, you’ll find everything on our standard business pricing here and our…
Business
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Energy efficiency tips for your business
Natural gas is an efficient way to heat your premises and provide hot water, but busier periods or colder months can mean you’re using more energy. Here are some simple ways to…
Energy theft at your business: what is it and how do I report it?
Energy theft is dangerous, illegal, and paid for by all of us. Energy theft is when a gas or electricity meter is tampered with so that it doesn’t accurately record how much…
My business is having difficulty paying its gas bill, what should I do?
If you’re finding it hard to pay your gas bills, please let us know as soon as you can. The sooner you get in touch, the sooner we can help. We may be able to offer you a payment…
How do I make a complaint about my business account?
At Firmus Energy, we know that things can sometimes go wrong, and we take complaints seriously. If you’re unhappy with any part of our service or you’d like to make a complaint,…
Managing your business account online
At Firmus Energy, we’ve made managing your account simple for small and medium business customers. With My Account, you can look after everything online, 24/7. Registering takes…
Think you can smell natural gas at your business?
If you smell gas in your business, or suspect a gas escape, contact the NI Gas Emergency Service straight away. The line is open 24 hours a day. Phone: 0800 002 001 Textphone…
