Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Terms 0% Finance


The information provided by you to firmus energy (a trading name of firmus energy (Distribution) Limited and firmus energy (Supply) Limited) is required by us to process the below offers and competitions. When we process your personal information, firmus energy is obliged to comply with the General Data Protection Regulation (GDPR). We will process your information on the legal basis that it is part of our contract with you to do so. We will not share the personal information your provide to us with any third parties, for any other purpose without your expressed consent. For more information please view our privacy notice. 

0% Finance – Please note firmus energy do not offer finance. Any financial agreement is between the Customer and the chosen Installer and or lender. 

  1. 0% APR Representative is subject to availability for Owner Occupiers/Landlords (the “Customer”) and have fully complied with these terms and conditions.
  2. 0% APR Representative is administered by selected 0% APR Representative Installers who are authorised and regulated by the Financial Conduct Authority.  For a list of these installers visit
  3. 0% APR Representative on the cost of installation is available on boiler installations up to the value of £2200 with no deposit required. Any additional cost above £2200 must be paid by the customer. Representative example: Total credit £2100 (0% fixed), 24 monthly payments of £88. Total amount payable £2100. Other options may be available.
  4. The boiler installation must be completed by a Gas Safe Registered Installer, who is the same selected Installer that approved finance.
  5. It is the Installer’s responsibility to claim the 0% APR Representative offer from firmus energy within 63 days of the meter fit (Authorisation no. required from firmus energy).  If the Installer fails to do so, the offer shall not apply.
  6. If works commence without appropriate permissions, firmus energy hold the right to withdraw any contributions in relation to the 0% APR Representative offer.
  7. 0% APR Representative does not apply to existing customers, new build properties, NIHE tenants or Housing Association tenants.
  8. A credit check may be required. 0% APR Representative shall not apply if you fail a credit check for any reason.
  9. A minimum spend of £1000 by the Customer is required to qualify for 0% APR Representative.
  10. Details of loan provided by 0% APR Representative are available on request from the Installer.
  11. 0% APR Representative on the cost of installation can be used in conjunction with the government Boiler Replacement Scheme.
  12. firmus energy shall not be liable for (i) any failed credit check, (ii) any failure by the Installer to claim any offer on behalf of a new customer or for in delay in doing so, (iii) any failure of the Installer to comply with The Offer, or (iv) gas being unavailable to your property.
  13. A change in central heating requires Building Control approval. This is the responsibility of the Customer.
  14. In the event of multiple occupancy properties, it may be necessary to seek a wayleave so that the gas supply may be made available. Wayleaves must be sought by the customer with assistance from firmus energy (a wayleave is permission to lay pipe in someone’s property).
  15. 0% APR Representative cannot be used in conjunction with the £200 FREE Gas, £200 cashback or Hastings Hotel offer. 
  16. No payment shall be made to any Installer or new customer in lieu of 0% APR Representative.
  17. The terms and conditions of 0% APR Representative may be amended at any time with immediate effect.

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What kind of business are you?

Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?


With a Pay as You Go card

Do you purchase a top-up card for your energy?


What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.


Large Business

Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *


SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000