Help & Advice Tip: My Pay-As-You-Go Top-Up meter is not working! I have no heating. My meter has error codes. Please Help!

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Don’t get caught out this winter

Image: Don’t get caught out this winter

Don’t get caught out this winter.

Visit your local PayPoint outlet to top up this festive period. Unfortunately, natural gas customers cannot top up online and must visit their local PayPoint Outlet. Please visit the Paypoint locator website www.paypoint.co.uk (enter your postcode to search) to find your nearest paypoint outlet.

 

About the Author

Image: Angeline Murphy - firmus energy PR, Sponsorships & Events
Angeline Murphy, Marketing Manager

Angeline Murphy manages all areas of Public Relations, Sponsorships, Events and is the Marketing Manager for firmus energy.

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What kind of business are you?

or
Why am I having to do this?

To give you the most accurate information for your town and county, please enter your postcode below.

How do you pay for your natural gas?

By Credit

Do you receive a monthly bill for your energy usage?

Yes
or

With a Pay as You Go card

Do you purchase a top-up card for your energy?

Yes

What kind of business are you?

Small or Medium Business

Small businesses spend about £2,600 or less per bill. Medium businesses spend about £35,000 or less per bill.

or

Large Business


Large businesses spend about £250,000 or less per bill

Make sure you have your bank details and SMP or meter serial number ready

Bank details

All we need is your account number and sort code *

&

SMP Number

This is the number usually at the top right of your bill or on your connection paperwork

Okay, I have them

If your account requires 2 signatures, or you are not the bank account holder, please call us first on 0330 024 9000
If you don’t have this number, call our switch team on 0330 024 9000