corporate governance & regulation
firmus energy are the new supplier of natural gas to Northern Ireland. We are bringing natural gas to areas which haven't had it before; Derry, Limavady, Coleraine, Ballymoney, Ballymena, Antrim, Craigavon, Armagh, Banbridge and Newry. In March 2005, firmus energy was formally awarded supply and distribution licenses for the development of a natural gas network in ten key towns outside of Belfast, and in December of that year connected the first commercial customer, Michelin Tyres plc to the benefits of natural gas. We use the experience of our parent company, Bord Gáis Eireann who have been supplying natural gas to over 1/2million customers in Ireland over the last 20 years.
The natural gas industry is highly regulated. In this section you will find everything that you would want to know about how we are regulated.
annual development plans
The annual development plans (adp) outline firmus energy's network development and customer connection progress to date. If you would like to order a copy please call 08456 08 00 88 or email furtherinfo@firmusenergy.co.uk A fee of £5 will be charged. 
additional developments
Licence
In 2002, BGE (northern ireland), was awarded a licence to build, own and operate two transmission pipelines in northern ireland. In march 2005, firmus energy was formally awarded supply and distribution licences for the development of a natural gas network in ten key towns outside of Belfast.
standards of performance
firmus energy has agreed 10 standards of performance to ensure that we offer customers 1st class service delivery. These standards have been agreed with the Consumer Council for Northern Ireland.
Standards of Performance, 2007 results
Standards of Performance, 2008 results
Standards of Performance, 2009 results
The following documents are consultation responses provided by firmus energy:
2009
- Strategic Energy Framework
- Primary gas legislation in Northern Ireland
- Consultation on prepayment meters in Northern Ireland
- Energy Billing Metering Consultation
- Supplier of Last Resort consultation
2008
- CAG retail consultation final
- Consultation on Sustainable Development
- Development of our 5 year Corporate Strategy - NIAUR consultation
- electricity and gas retail market competition
- Warm Homes Consultation
2007
2006
- "The Supplier may store, access and use the data relating to the Customer which is collected under or in connection with the Customer's contract with the Supplier for the supply of gas or electricity. The supplier shall not keep the Customer's data for any longer than is necessary.
- The Supplier may disclose the Customer's data to its agents and/or service providers for the purposes referred to in Clause 1 above. The Supplier has entered into contractual arrangements with those agents and/or service providers obliging them to process the Customer data solely in accordance with its instructions and to adhere to the data security standards required under the data protection law.
- The Supplier may also share the Customer's data with other group companies.
- The Supplier, its agents and/or service providers may search the files of credit reference agencies who will record the search. No decision will be taken by the Supplier relating to the Customer based solely on this information.
- Throughout the course of your ongoing Customer/Supplier relationship with the Supplier, the Customer may from time to time speak to the Supplier's employees. The Supplier agrees to keep the recorded information in the strictest confidence and to use the information solely for staff training/quality control purposes, for verifying the Customers instructions to the Supplier and for such other uses/disclosures as are referred to in this Data Protection Notice.
- The Customer has the right to ask for a copy of any personal data held about the Customer for which the Supplier may charge a reasonable fee."
By providing firmus energy with your name and address and other details specified in the application attached to the website so that you may receive a supply of gas or electricity you agree to be bound by and consent to the above terms and conditions in addition to the firmus energy terms general conditions for supply of gas or electricity.
You have a right by notice in writing to firmus energy to require firmus energy to cease processing your personal data for the purpose of direct marketing. You can refuse to receive marketing information by placing an "X" in the box attached. Alternatively you can at any time refuse to receive such information in the future by telephoning (08456 08 00 880).
You can also refuse to allow firmus energy to give your information to third parties by placing an "X" in the second box attached.
